First 24 Hours After a Fire:
What Every Homeowner Should Do
A house fire is one of the most stressful events a family can face. In the middle of shock, it can be hard to think clearly about what to do next. Try to be calm: you don’t have to do everything at once. Focus on what matters most in the first 24 hours — safety, documentation, and starting your recovery.
Here’s a simple step-by-step guide, to help you through.
1. Make Sure Everyone is Safe
Check for injuries and call emergency services if needed. Stay out of the building until fire authorities say it’s safe. Turn off gas, water, or power if advised.
2. Find Temporary Shelter
Stay with family, friends, or at a hotel/relief center. Keep essential documents and medicines with you.
3. Protect Your Property against theft and rain
Board up windows and doors, cover openings with tarps, and remove valuables if safe. Keep receipts for emergency repairs or security measures.
Begin the Insurance Claim Process: let us show you how!
Standard Procedure
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Tasks
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Responsible party
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Contact your Insurance Agent
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Owner
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Submission of report to Insurer
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Owner
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Insurer assigns Adjuster
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Insurer
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Adjuster assigns contractors
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Adjuster
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Contractors estimates the restoration costs
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Contractors
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Negotiation with Adjuster
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Owner
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Adjuster submit claim to Insurer
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Adjuster
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Liaison with Insurance Co.
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Owner
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Restoration Work
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Contractors
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